In the concluding lesson, it was said that what is “at the heart of this we are talking about……..” what?
When dealing with a person whose behaviour you find difficult, it is less threatening for them if you discuss what?
“Many people have said that the most difficult part of dealing with challenging behaviour in others is what?
In lecture 2 the presenter give how many principles for communicating with someone who you are finding difficult?
The strategies given in this course give you ways to:
The ‘Three Cs’ refers to Context, Cost, and …?