There are many possible reasons why someone might be acting in a way we find difficult. In ‘What makes people difficult’ we suggested five possible causes, one of which is …
Difficult behaviour is categorised into seven ‘types’ on this course. The purpose of this is to:
Your strategy for a productive conversation should focus on:
What is the FIRST of the five guiding principles covered in Lecture 6?
The presenter explained ‘congruence’ during the course. What is meant by this term?
Before you tackle someone’s difficult behaviour it is useful to consider:
When dealing with a difficult person, you need to help them: